Terms of use

Introduction

Welcome to Somhay. By accessing or using ourwebsite, you agree to comply with and be bound by the following terms and conditions “Terms of Use”. Please read them carefully before using the Platform. If you do not agree to these terms, you may not access or use our services.

Eligibility

By using the Platform, you represent and warrant that:

– You have the legal capacity to agree to these Terms of Use.

– You will comply with all applicable laws and regulations while using the Platform.

Account Registration and Security

To access certain features of the Platform, including buying or selling products, you must register and create an account. You agree to provide accurate, current, and complete information during registration and to keep your account information updated.

You are solely responsible for maintaining the confidentiality of your login details and for any activity that occurs under your account. You agree to notify us immediately of any unauthorized use of your account.

Vendor Responsibilities

Vendors on the Platform must:

– Provide accurate descriptions and images of products.

– Ensure products comply with all applicable laws and regulations.

– Fulfill orders promptly and adhere to the shipping timeframes stated in the product listing.

– Clearly state return, refund, and exchange policies in their store terms.

– Respond to customer inquiries and complaints in a timely manner.

Vendors are also responsible for any taxes and fees associated with selling their products.

User Responsibilities

As a user of the Platform, you agree not to:

– Violate any applicable local, state, or international laws.

– Infringe on the intellectual property rights of others.

– Engage in harmful conduct such as fraud, harassment, spamming, or hacking.

– Use the Platform for any unauthorized or illegal activities.

We reserve the right to terminate or suspend user accounts that violate these responsibilities.

Payments and Fees

All payments for purchases made through the Platform are processed via third-party payment providers. Vendors are responsible for any platform fees or commissions associated with their sales, which will be deducted from payments before transfer.

Customers are responsible for ensuring payment details are accurate and up to date. Any fees associated with currency conversion or cross-border transactions are the responsibility of the user.

Shipping and Returns

Shipping and delivery of products are the sole responsibility of the vendors. Vendors must ship products within the timeframe indicated in their listings. All shipping costs are the responsibility of the buyer unless otherwise stated in the product listing.

Each vendor is responsible for defining and clearly communicating their return, refund, and exchange policies. Buyers should contact the vendor directly for any issues related to returns or exchanges.

Intellectual Property

All content, including text, images, logos, and software on the Platform, is the intellectual property of Somhay or its content suppliers and is protected by copyright laws. You may not reproduce, distribute, or use any content from the Platform without prior written consent.

Users and vendors agree not to upload or distribute any content that infringes the intellectual property rights of others.

Limitation of Liability

To the fullest extent permitted by law, Somhay and its affiliates shall not be liable for any direct, indirect, incidental, special, or consequential damages, including but not limited to, loss of profits, data, or goodwill, arising out of or related to your use of the Platform.

We do not guarantee the quality, accuracy, or reliability of any products or services provided by vendors on the Platform. Any disputes or issues with products should be resolved directly between the buyer and vendor.

Dispute Resolution

In the event of a dispute arising from these Terms of Use or your use of the Platform, you agree to first attempt to resolve the dispute through informal negotiations with us. If the dispute is not resolved through negotiations, it will be settled through binding arbitration in accordance with the laws of [Jurisdiction], without regard to its conflict of laws principles.

Termination

We reserve the right to terminate or suspend your account at our discretion, without prior notice, for any violations of these Terms of Use or for conduct that we believe is harmful to the Platform, other users, or our business.

Modifications to the Terms

We may update these Terms of Use from time to time to reflect changes in our services or applicable laws. Any changes will be posted on this page, and the “Last Updated” date will be revised accordingly. Continued use of the Platform following the posting of changes constitutes your acceptance of those changes.

For questions or concerns regarding this policy, please contact us at:

Somhay
info@somhay.com
+252 771719914